Brandywine Materials – Terms and Conditions of Sale
Thank you for your business! We always want to provide fair and pleasant service. To make sure we are on the same page, please review our terms and conditions below.
1. Minimum Order Quantities (MOQ)
- To help us serve you best, we have minimum order values in place. This means the total value of your entire order must meet the minimum, but each individual part does not need to hit that value unless otherwise stated!
ACH / Wire Transfer (No Fee): We will provide our banking details on your final invoice. Note: For customers without payment terms, items will not ship until payment is received.
Credit Card (3.5% Surcharge): Only cards with a USA billing address are accepted. You can call our office, or we can send you a secure link.
PayPal (4.0% Surcharge): We are happy to send you a secure PayPal payment link for your order.
Check: Available only for customers who have been approved for payment terms.
Standard Terms: For our approved accounts, invoices are payable within 30 calendar days, unless another timeframe is noted on your order.
Applying for Terms: If you are a repeat customer located in the USA, plan to order more than $2,000 per year, and are interested in terms, email Scott@brandywinematerials.com for a Credit Application Form! (Please note: this takes time to process and is not available for first-time or international customers).
Late Payments: We reserve the right to request a fixed interest payment of 10% on the remaining balance for payments past the due date, and we may suspend services until caught up. If an invoice is more than 60 days past due, we may need to use a debt recovery company, and legal expenses will be payable by the client.
International Taxes: Any withholding taxes applied by a foreign country's internal legislation must be paid by the client directly to their tax authorities. The full invoice amount is due to Brandywine.
Customs and Import Fees: Sole responsibility for import fees lies with the customer. Brandywine does not accept responsibility or provide estimates for duties and customs.
Carrier Account: Your FedEx or UPS account number (or let us know if you want to use Brandywine's shipping account).
Destination: Your complete shipping address.
Speed: Ground, 2nd Day Air, or Next Day Air.
Standard Returns: If you order the wrong part or have unused product, we will gladly accept returns within 30 days of receipt. You will receive a refund minus the cost of any used products.
There is a 10% restocking fee if returned in the original packaging.
There is a 15% restocking fee if not in the original packaging.
Returns Past 30 Days: If it has been longer than 30 days, returns are not guaranteed and are decided on a case-by-case basis. An automatic 15% restocking fee will apply.
Order Claims: If there is an issue with your delivery, please notify us within 8 days of receiving your goods. (Note: For formal legal admissibility under our standard terms, claims must be sent via recorded delivery to our registered office within this 8-day window).
Email for Orders: orders@brandywinematerials.com
General Inquiries: admin@brandywinematerials.com
- Call Us: (401) 526-9856 (USA Phone #)
| Order Destination | Minimum Order Value (USD) |
| Orders inside the USA | $100.00 |
| International Orders | $200.00 |
2. Payment Options
Brandywine is doing its best to keep prices low during this time of inflation. Regrettably, due to current conditions, we have had to implement a small surcharge for credit card transactions. We understand this is an inconvenience, so we happily accept ACH/Wire Transfers with no fee!
Already have a card on file? If your Credit Card is already on file with us, or you have been approved for payment terms, you are all set! Just don't forget to send in your company Purchase Order if you're required to.
3. Invoicing & Payment Terms
4. Shipping Preferences
We want to get your order to you exactly how you prefer! When you place your order, please confirm your shipping preferences in the order form or by emailing orders@brandywinematerials.com, leaving a comment at checkout, or including it on your PO. We need your:
5. Returns & Order Claims
We encourage our customers to ask questions about the parts they are purchasing, confirm specs, and request samples if necessary to ensure you receive exactly what you need!
We're Here to Help!
Feel free to leave any feedback, comments, or questions! Thank you for your business, and have a great day.